Orders
Yes, please contact our customer service: customerservice@dilling.com and we will reply as soon as possible. However, if the order has been packed and invoiced, it will not be possible to change the order.
Unfortunately, it is not possible to add extra items to an order after purchase. When placing your order, you approve a certain amount, which we cannot exceed for security reasons.
Unfortunately, we cannot send two orders together.
Yes, if your order has not yet been packed at our warehouse. Please contact customer service.
For orders above 100€, the products are delivered free of charge. For orders under 100€, delivery cost is 5€ (standard delivery).
Please check your Spam filter or your advertising inbox.
If you do not find your order confirmation you may have written an incorrect email address. If in doubt please contact our customer service.
Please check that the missing item is not between 2 other products. Otherwise, please contact customer service and they will resolve this for you.
No, you cannot pre-order products, you will have to wait until the item is back in stock.
The estimated time frame for when an out of stock item will return is listed next to the size that is out of stock on each product.
This will be visible when a new production of the product has started.
A new production of the sold-out product will be initiated as soon as possible and at the same time an expected timeframe will be given for when the goods are back in stock. The time frame is stated per size on the product page.
We do not offer exchanges. If you wish to receive a different item, you will need to return the original item and place a new order. Please register your return online at https://eu.dilling.com/return
Don’t lose your discount when returning an order If you return a product purchased with a discount, we will offer you the same discount on your next purchase of the same product in a different size or colour.
To do this, please:
- Write a comment to Customer Service when you reach the “Confirm” step during your new purchase.
- Include the text “Exchange” and add the order number of the original purchase where the discount was applied.
Our Customer Service team will ensure that the discount is deducted from your new order.
